内  容提要本书为高等院校空中乘务及地面服务专业必修课程教材。全书共24个单元，内容包括订票、机场设施、办理乘机手续、安全检查、行李托运等，贯穿了民航服务的整个流程。每个单元均包括会话、角色扮演、广播词、扩展阅读及练习题等，易于教师教学和学生演练。



本书可作为高等院校空中乘务以及地面服务相关专业的教材使用，也可供民航企业空中乘务及地面服务工作人员选作培训用书。

Unit 1Booking Tickets
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 2At the Airport
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 3Check-in
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 4Security Inspection
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 5Passenger Arrangement
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 6Baggage
Arrangement
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 7 Flight Delay
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 8About Flying
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅠlIAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 9Drink Service
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 10Dinner Service
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit l lApologizing for Making Mistakes
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅠlIAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 12Serving Sick Passengers
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part B Supplementary Reading
Key to Exercises

Unit 13Lost Baggage
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 14In-Flight Entertainment
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 15Emergency Procedures
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 16Duty-free Sales
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 17Diversionary Airport
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 18Transfer
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 19Filling Out Entry Forms
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 20Lanaing
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 21Souvenir anti Farewell
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 22Customs Inspection
Part ADialogues
Part ⅠDialogues
Part ⅡExercises
Part ⅢAnnouncements
Part BSupplementary Reading
Key to Exercises

Unit 23Claiming the B

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