Part Ⅰ Receiving Service Unit 1 At the Airport Situation 1 Greetings and Introductions Situation 2 Having Small Talks in the Car Unit 2 In the Hotel Situation 1 Helping with Hotel Check-in Situation 2 Showing the Room's Facilities Situation 3 Giving the Information around the Hotel Unit 3 Accompanying Guests to the Restaurant Situation 1 Having Chinese Food Situation 2 Drinking Chinese Tea Situation 3 Having Westem Food Unit 4 Accompanying Guests to Go Shopping Situation 1 Purchasing Daily Goods Situation 2 Purchasing Chinese-Style Clothing Situation 3 Purchasing Chinese-Style Handicrafts Unit 5 Accompanying Guests to the Gym Situation1 Keeping Heahhy Situation 2 Going in for Events at the Gym Situation 3 Joining the Gym Part Ⅱ Office Affairs Unit 1 At the Front Desk Situation 1 Receiving Visitors Situation 2 Visiting the Company Situation 3 Receiving Documents Situation 4 Distributing Documents Unit 2 At the Office Situation 1 Managing Working Environment Situation 2 Dealing with Simple Financial Affairs Situation 3 Managing Office Supplies Situation 4 Managing Documents Situation 5 Dealing with Mails Unit 3 Using the Telephone Situation 1 Answering the Phone Call Situation 2 Making a Phone Call Situation 3 Dealing with the Message Unit 4 Dealing with Interpersonal Relationships Situation 1 Making a Request Situation 2 Dealing with a Request Situation 3 Making Suggestions Situation 4 Dealing with Complaints Situation 5 Expressing Appreciation Situation 6 Expressing an Apology Situation 7 Expressing Congratulations Part Ⅲ Meeting Service Unit 1 Preparing an Upcoming Meeting Situation 1 Communicating with the Boss Situation 2 Communicating with the Related Departments Situation 3 Communicating with Clients Unit 2 During-meeting Service