本书作者精心挑选了职场中很基础、很实用的十大主题，包括招聘面试、职业职责、商务会晤、日常办公、商务预定、工作日程、商务出行安排、公司接待、客户服务、处理投诉。从初入职场，到职业职责、职场交际、具体工作的问题应对、很后到专业职业英语主题，循序渐进地提高学生的英语技能和职场技能，尤其是职场的交际能力。
Chapter One
Professional’ Duty
Unit 1 Professionals’ Responsibilities
Warming up
Listening
Speaking
Reading Practice
Text AThe Responsibilities of Office Professionals
Text BExecuting the Company’s Rules
Writing
Grammar Lab
Intercultural Reading
Unit 2 Job Hunting and Interview
Warming up
Listening
Speaking
Reading Practice
Text AHunting Job with Advanced Technology
Text BGetting Ready for an Interview
Writing
Grammar Lab
Intercultural Reading
Chapter Two
Daily Routine
Unit 3 Meeting
Warming up
Listening
Speaking
Reading Practice
Text AHow to Hold a Business Meeting
Text BBusiness Meeting Etiquette
Writing
Grammar Lab
Intercultural Reading
Unit 4 Office Automation
Warming up
Listening
Speaking
Reading Practice
Text AA Guide to Working from Home
Text BHow OA Devices Work in an Office
Writing
Grammar Lab
Intercultural Reading
Unit 5 Making a Reservation
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Hotel Reservation
Text BThe Art of Telephone Use
Writing
Grammar Lab
Intercultural Reading
Chapter Three
Superiors’ Affair
Unit 6 Working Schedule
Warming up
Listening
Speaking
Reading Practice
Text AWorking with the Supervisor
Text BHow to Plan Time for Efficient Work
Writing
Grammar Lab
Intercultural Reading
Unit 7 Arrangement
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Business Appointment
Text BAdvanced Appointment Methods
Writing
Grammar Lab
Intercultural Reading
Chapter Four
Customers’Affair
Unit 8 Receiving Customers
Warming up
Listening
Speaking
Reading Practice
Text AWelcoming Clients
Text BDebrett’s So Etiquette Advice
Writing
Grammar Lab
Intercultural Reading
Unit 9 Customer Service
Warming up
Listening
Speaking
Reading Practice
Text ACollecting Feedback: A Source to High Quality Service
Text BWarranty Policy for HUAWEI Smart Phones
Writing
Grammar Lab
Intercultural Reading
Unit 10 Dealing with Complaints
Warming up
Listening
Speaking
Reading Practice
Text ASettling Complaints
Text BHandlingComplaint Policy
Writing
Grammar Lab
Intercultural Reading
Reference
黄奕云，广东轻工职业技术学院应用外语学院副教授，主要研究方向：英语语言学，英语教育语言学，二语习得，靠前商务管理，跨文化交际。从事高职英语教学17年，教学经验丰富，教学方法多样，教学成绩突出，主持广东省哲学社会规划课题1项；主持教育部英语教指委教改课题1项，主持轻工职教集团课题1项；主持校级社科与教改课题5个。
