随着我国经济和旅游业的蓬勃发展，旅业对从业人员的专业素养提出了更高要求。《导游情景英语/新编全国旅游中等职业教育系列教材》是中等职业学校旅游服务与管理专业的专业英语课程教材，同时也适合旅行社用于一线员工培训及旅游从业人员或有英语基础的旅游专业英语爱好者进行自学。除了掌握必要的专业词汇和句型，《导游情景英语/新编全国旅游中等职业教育系列教材》旨在培训导游服务专业学生的对客沟通技巧，培养学生的团队协作意识和能力，以及用英语解决导游服务工作中可能会出现的一些问题的能力。

Part Ⅰ Reception
Unit 1 Meeting the Guests
Lesso1 Meeting Some Independent Guests
Lesso2 Receiving A Tour Group
Lesso3 Itinerary Delay
Unit 2 Othe Way to the Hotel
Lesso4 Counting Heads
Lesso5 A Welcome Speech
Lesso6 A Brief City Introduction
Unit 3 At the Hotel
Lesso7 Check in
Lesso8 Dealing with Complaints from Tourists
Lesso9 The First Dinner ithe Hotel
Lesso10 Itinerary Arrangement

Part Ⅱ Sightseeing
Unit 4 Some Famous Scenic Spots
Lesso11 The Palace Museum iBeijing
Lesso12 The Bund iShanghai
Lesso13 The Terra-Cotta Warriors iXi'an
Lesso14 The Yellow Crane Tower iWuhan
Lesso15 The Giant Panda Breeding Base iChengdu
Unit 5 Shopping & Local Snack
Lesso16 At the Souvenir Shop
Lesso17 At the Food Street
Unit 6 Chinese Culture
Lesso18 Chinese Cuisine
Lesso19 Chinese Tea
Lesso20 Chinese Festivals
Lesso21 Daoism & Kungfu
Revisio1 （Unit l~Unit 6 ）
Unit 7 Suggestions for Free Activities
Lesso22 Enjoying the Sunshine othe Beach
Lesso23 Watching the Show
Lesso24 Respecting the Local Customs
Lesso25 Visiting a Chinese Friend

Part Ⅲ Problems Handling
Unit 8 Items Missing
Lesso26 Passport Missing
Lesso27 Wallet Missing
Unit 9 Falling I1 1
Lesso28 Heart Disease
Lesso29 Getting Sunburn

Part Ⅳ Farewell
Unit 10 Procedure of Checking out
Lesso30 Check out
Lesso31 Dealing with the Luggage
Unit 11 Seeing off
Lesso32 Seeing Some Independent Guests off
Lesso33 Seeing the Group off
Lesso34 A Farewell Speech
Revisio2 （Unit 7 -Unit 1 1 ）
参考答案
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