苏静、范作主编的《导游英语》为分为四部分。靠前部分为导游服务流程，将从机场接机到送别客人的工作步骤分解为迎接客人、沿途服务、登记入住、讨论行程、就餐服务、景点讲解、结账服务、送客服务8个单元。第二部分为处理投诉和突发事件，分为处理投诉、处理客人特殊饮食、调整行程、错接、漏接及误接、行李丢失、客人走失、护照丢失8个单元。第三、第四部分为导游基础知识。第三部分包括中国基本情况、各宗教的文化和民俗风情、中国的传统节日、中国烹饪文化、中国传统艺术、中国茶叶与丝绸、中医与针灸的基本情况、中国建筑与园林8个单元。第四部分为具体的景点介绍。附录部分为靠前和第二部分1～16单元的习题答案和参考译文，可供读者自学时参考使用，使学习更加轻松方便。
《导游英语》既适合于已经掌握一定旅游基础知识的旅游及外语相关专业的在校学生，也可供对英语导游工作感兴趣、希望加入英语导游队伍的社会人员作为自学和培训教材。
Part I Service Procedure Part
Unit One Meeting the guest
Section 1 Introduction
Section 2 Dialogue
Section 3 Practice Exercises
Unit Two On the way to the hotel
Section 1 Introduction
Section 2 Dialogue
Section 3 Practice Exercises
Unit Three Check in at the hotel
Section 1 Introduction
Section 2 Dialogue
Section 3 Practice Exercises
Unit Four Talking about the itinerary
Section 1 Introduction
Section 2 Dialogue
Section 3 Practice exercises
Unit Five Going out for meals
Section 1 Introduction
Section 2 Dialogue
Section 3 Practice exercises
Unit Six On the way to the scenery
Section 1 Introduction
Section 2 Dialogue
Section 3 Practice exercises
Unit Seven Check out at the hotel
Section 1 Introduction
Section 2 Dialogue
Section 3 Practice exercises
Unit Eight Seeing off1
Section 1 Introduction
Section 2 Dialogues
Section 3 Practice exercises
Part Ⅱ Handling Complaints and Emergency Part
Unit One Handling complaints
Case 1
Practice exercises
Unit Two Handling spe dietary requirements
Case 2
Case 3
Practice exercises
Unit Three Handling the adjustment of the itineraryI ( I )
Case 4
Case 5
Practice exercises
Unit Four Handling the adjustment of the itinerary (Ⅱ)
Case 6
Praetice exercises
Unit Five Incident of meeting the guests
Case 7
Case 8
Case 9
Practice exercises
Unit Six Missing luggage
Case 10
Case 11
Practice exercises
Unit Seven Missing tourists
Case 12
Case 13
Practice exercises
Unit Eight Missing travel certifieate
Case 14
Case 15
Practice exercises
Part Ⅲ Chinese Society and Culture Part
Unit One Basic information of China
Basic information of China
Unit Two Main religion in China
Lesson one Buddhism , Confucianism and Daoism
Lesson two Islam and Christianity
Unit Three Traditional Chinese, festivals
Lesson one The Spring Festival
Lesson two The Mid- autumn festival and the dragon boat festiv
Unit Four Chinese cuisine
Lesson One The Art of Chinese cooking
Lesson Two Chinese snacks
Unit Five Chinese Arts
Lesson One Arts and crafts
Lesson Two Chinese calligraphy
Lesson Three Peking opera
Lesson Four Wushu and Qigong
Unit Six Tea and silk
Lesson One Tea culture
Lesson Two Chinese silk
Unit Seven Traditional Chinese medicine and acupuncture
Lesson one Traditional Chinese medicine
Lesson Two Acupuncture
Unit Eight Ancient Chinese architecture and garden
Lesson one Architecture in ancient China
Lesson Two Chinese garden
Part 1V Practical Writing and Training Part
Unit One Tour of Chinese imperial palace
Lesson One How to describe Chinese imperial palace
Lesson Two A virtual tour to the mysterious palace complex
Unit Two Tour of temples
Lesson One How to describe Chinese buddhist temple
Lesson Two A virtual tour to the Chinese buddhist temple
Unit Three Tour of Chinese imperial mausoleum
Lesson One How to describe Chinese imperial mausoleum
Lesson Two A virtual tour to Chinese imperial mausoleum
Unit Four Tour of Chinese gardens
Lesson One How to describe Chinese garden
Lesson Two A virtual tour to Chinese garden
Unit Five Tour of Chinese ancient fortification
Lesson One How to describe Chinese ancient fortification
Lesson Two A virtual tour to Chinese ancient fortification
Unit Six Tour of mountains
Lesson One How to describe mountains
Lesson Two A virtual tour to mountains
Unit Seven City tour
Lesson One How to introduce a Chinese city
Lesson Two A virtual tour to Chinese city
Unit Eight Tour of lakes and rivers
Lesson One How to describe Chinese water-related scenic spots
Lesson Two A virtual tour to Chinese lakes and rivers
附录
参考文献
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